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Connect NowFrequently Asked Questions
Why did my transaction fail but I was debited?
Failed transactions are automatically reversed to your wallet within 5-10 minutes. If you don't see the refund after 10 minutes, please raise a ticket with the transaction reference.
How do I fund my wallet?
Once your KYC is verified, you are assigned a dedicated Bank account. Simply transfer money to that account number from your bank app bearing your full name, and your wallet will be credited instantly.
Can I withdraw my commission?
Yes! You can withdraw your commission to your main wallet (instant, free) or to your verified bank account (24hrs, ₦50 fee) via the Commissions page.